Terms & Conditions - Karustuti


Return Policy – 7 Days


Thank you for shopping with Karustuti! We want to ensure your complete satisfaction with our products. Please read our return policy carefully before making a purchase. By shopping on our website, you agree to the following terms and conditions:


Eligibility for Returns

      • You may request a return of a product purchased from Karustuti within 7 days of receiving the item.
      • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it.
      • Products that have been damaged, altered, or show signs of wear and tear will not be accepted for return.

    Return Process

        • To initiate a return, please contact our customer service team at info@karustuti.org or 9836042575 within the 7-day return period.
        • You will be asked to provide your order number and a description of the reason for the return.
        • Once your return request is approved, we will provide you with instructions for returning the product.

      Shipping Costs

        • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
        • We recommend using a trackable shipping method to ensure the safe return of your item.


        • Once we receive and inspect the returned product, we will process your refund within 7 business days.
        • Refunds will be issued to the original payment method used for the purchase.
        • Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider.

        Damaged or Defective Products

        • If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide instructions for returning the item and will replace it at no extra cost.

        Changes to Policy

        • Karustuti reserves the right to modify or update this return policy at any time. Any changes will be posted on our website.

        By making a purchase on Karustuti’s website, you acknowledge that you have read, understood, and agreed to our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.


        Last updated: 1st October 2023

        Thank you for choosing Karustuti. We appreciate your business!

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        Karustuti sustains Fairtrade handloom, and the creative potential of handloom artisans fighting their ill-fates, to helping them aspire weaving, living and believing!